30 days, 100% money back.
We take pride in printing only the best quality greeting cards, and we’re confident you’ll be delighted with your order. If you’re not, tell us within 30 days and we’ll replace it or refund it.
Order with confidence.
Redcliffe Imaging takes pride in producing only the best quality greeting cards. We are confident that you will be delighted with your card order — so you can order knowing that every order is covered by a 30-day, 100% money-back guarantee.
Requesting a replacement or refund
If you contact us within 30 days of the original order date, we will either replace or refund any card or product that you find unsatisfactory. The one exception is where we raised a concern with you about image quality — such as low resolution or likely tonal problems — before the order was printed.
To request a replacement or refund, get in touch by any of the routes alongside and we’ll take it from there. And if we can’t make it right, we want you to still feel you were dealing with a reputable company that puts you, the customer, first.
If your order arrives damaged
If a card order is damaged in the post, contact us and we’ll arrange to have the damaged cards replaced or refunded. To speed things up, please take a few photos of the damaged cards and the packaging — we use them to claim from the carrier, as well as for our own records.
Checked before it ships
Every file is looked at before printing and every order is quality-checked and packed by hand — most problems never leave the building.
30 days to tell us
From the date of the original order. Replacement or refund — your choice.
A person, not a form
You’ll deal with the people who printed your cards, and we’ll do our utmost to put it right.
Order knowing we’ve got you covered.
Design a card online or send us a print-ready PDF. Minimum order just one card, so you can always start with a proof.